Abstract
It may be tempting for researchers to stick to incremental extensions of their current work to plan future research activities. Yet there is also merit in realizing the grand challenges in one’s field. This paper presents an overview of the nine major research problems for the Business Process Management discipline. These challenges have been collected by an open call to the community, discussed and refined in a workshop setting, and described here in detail, including a motivation why these problems are worth investigating. This overview may serve the purpose of inspiring both novice and advanced scholars who are interested in the radical new ideas for the analysis, design, and management of work processes using information technology.
Highlights
- Nine problems in Business Process Management portray research challenges and opportunities.
- A tension is noticeable between human involvement and task automation for work process management.
- A better representation of the real-world context is crucial for process mining.
- Solutions to the identified problems will heavily impact knowledge-intensive work processes.
Tobias Fehrer
Doctor in IS
Within my research, I focus data-driven business process management in general and on process mining in particular.