BPM

This thesis advances business process improvement and innovation by exploring supportive methods and tools essential in today’s dynamic …

Business Process Mining (PM) analysiert Unternehmensdaten zur Prozessverbesserung und wird immer bedeutender. Bisher beruht die Analyse …

This paper addresses challenges in the digital age by presenting 15 human resource allocation patterns, grouped into five categories, aimed at enhancing organizational performance through effective task assignment. The patterns, derived from a two-phase approach involving literature review and expert interviews, offer diverse strategies for allocating human resources, providing valuable guidance to both academics and practitioners for optimizing processes and facilitating future research in human-centered business process redesign.

This paper introduces a unique customer-centric process redesign method, developed for Hilti AG, a leading manufacturer in the construction industry, successfully blending traditional process modeling with a customer journey perspective.

This paper introduces the aBPR tool, a desktop application that streamlines business process optimization by providing tailored redesign recommendations. Leveraging BPMN diagrams and best practices, it has demonstrated success in multiple case studies.

This paper introduces assisted Business Process Redesign (aBPR), a method improving business processes through data-driven recommendations and a reference architecture. Evaluation through a case study at KUKA and expert interviews confirms its practical applicability and usefulness.

Business process management (BPM) continuously attracts academia and practice, as it is known to drive organizational performance. …

Delivering meal orders as fast as possible and the meal itself as hot as possible are the most important factors in the meal delivery …